Terms and Conditions of Sale

• If the customer does not confirm that they have accepted and agreed to the terms and conditions of sale outlined below, biz reserves the right to refuse to process or ship any orders placed on our online store.
• As a result, before placing an order with us, the purchaser confirms that they are aware of, and agree to abide by our company regulations outlined here.

1. DISCLAIMER

2. INTERNATIONAL LEGISLATION

All personal information collected on the SportlifePower.biz website will be treated in compliance with European legislation. The data of clients of the SportlifePower.biz retail website will not be shared, even if a foreign authority makes a formal request.

3. PURCHASE TERMS

1. Products are carried at the customer’s own risk, with the understanding that any legal action taken against the buyer for failing to comply with the destination country’s rules and import laws would be held in reserve.
2. We are not responsible for confirming the laws and requirements of the purchaser’s place of origin if they differ from ours.
3. To order our items and use our services, you must be at least 18 years old.
4. SportlifePower.biz retains the right to refuse to process or ship any orders placed through our online store unless the buyer(s) agrees to the following:
5. They are at least 18 years old (for Australian or European clients) or 21 years old (for American or Canadian customers).
6. They are only using this site for personal, commercial, or educational purposes, and they will keep all information (shipping address, billing address, security policy) private and will not show their account to anybody.
7. They are not law enforcement collaborators nor members of any law enforcement organization.
8. They have no intention of harming anyone with this site and will solely utilize it for commercial purposes.
9. They will interact with the site’s operators in a friendly and polite manner.
10. They are aware that some of the products on the site may inadvertently hurt their health or cause unwanted side effects.

4. GUARANTEEING OUR PRODUCTS

I. Every product package has an expiration date printed on the exterior of the packaging. If you come across products that have expired, do not use them and notify us as soon as possible. Aside from your statutory rights in terms of quality and fitness for a particular purpose, we make no express or implied representations or warranties about anything we offer unless otherwise stated.

Quality Assurance

II. All products’ authenticity is checked for their quality by us, and a guarantee which the producer also abides by.

III. Please report any quality-related issues to our customer service staff via our contact form, along with a thorough description of the problem and, if required, images for verification.

IV. Please visit your doctor if you are allergic to some of the substances in a product you have purchased from us but have already used; such cases are beyond the limits of our knowledge base.

5. PLACING ORDERS

1. Please read the ordering instructions carefully before placing an order.
2. Your order will be dormant until the funds are received, at which point it will be processed within 24 hours.
3. You can cancel or delete an order at any time, even if it has already been paid for, as long as it hasn’t been initiated for packing already. Please contact us as soon as possible to seek the pausing or cancellation of your order.
4. You have a one-week grace period during which we shall hold the (unpaid) items in our warehouse that you indicated that you would like to order. If there is more than a week between the time you place your purchase and the time you finally pay for it, please double-check with us first to see if the items you want are still in stock by contacting us via our contact form.
5. In the ‘Order History’ part of your account on our website, you may check the progress of your payment verification, transaction details, shipping status, delivery tracking code, and other information about your order.

6. PRICES

1. Due to fluctuating foreign exchange rates, prices are subject to change at any time without notice.
2. When you place an order, the offer price is locked in, so if your order is left unpaid in the system and you decide to pay for it later (even if the live website pricing has changed), you’ll still be eligible for the old price shown in your order.
3. If you need to order a large number of different products but the amount necessary per individual product item to qualify for the total bulk discount is insufficient, place the order nevertheless and contact us to adjust the order constraints manually (within the restrictions offered by our discount policy).

7. AVAILABILITY OF PRODUCTS

The availability of the products is subject to change without notice.

8. CANCELLATIONS

Order cancellations will not be accepted after funds have been processed.

9. PACKING YOUR ORDER

We wrap and package items in carbon photo paper, which X-ray scanners cannot penetrate through. If you want your goods disguised as specific objects to improve delivery discretion, such as travel souvenirs, video cassettes, toys, etc., please let us know.

10. OUR SHIPPING AND DELIVERY SERVICE CONDITIONS

I. DELIVERY DURATION ESTIMATES

*Note: You can find the projected delivery date in the ‘Order History’ area of your account on our website.

II. DELAYS IN SHIPPING

1. We do not cover the costs of shipping delays caused by holidays or by the delivery service provider. It’s only an estimate if we give you a delivery date. Unless the delay was caused by our negligence, we are not liable for any losses or damages suffered by third parties as a result of the delay in delivering the items to you.
2. Due to mail service interruptions out of our control, short delays are expected. If a package is more than 15 days late, please contact our customer support team, and we will investigate the situation.
3. Please be informed that shipment delays may sometimes occur due to technical difficulties on our end.
4. If an order has not been dispatched for more than 7 days, please do not be dissatisfied or anxious. We apologize for the inconvenience and ask that you please notify us so that we can reimburse your account.
5. Because the postal service is outsourced and outside our control, we are unable to expedite shipping or negotiate with the mail service provider/courier to expedite delivery. As a result, the possibility of delays cannot be ruled out.
6. Products are stored and distributed from multiple warehouses across the globe. As a result, your product may not come in one piece, and you may notice that it arrives in two or more smaller shipments 24 to 48 hours apart. This is because we fulfill your purchase directly from the many regions where we source and deliver the product, based on the closest available stock.

11. ORDER TRACKING

I. Your order number, itemization, and specifications, as well as the login and password (that you selected at the time of purchase) that will allow you to track the status of your order, will be included in the electronic bill you receive after making your purchase.

Tracking codes for delivery

II. The delivery tracking code associated with your order should not be confused with the mail reference number; the two serve entirely distinct purposes.

12. CUSTOMS

I. We have a 99.9% success percentage with customs in the United States, 99.5% in Canada and Europe, and 97% in South Africa.

II. In our experience, there is a 1% risk that products will be seized, in which case we would reimburse the total order loss.

III. It is your obligation to determine whether online drug transactions for these types of items are unlawful in your area.

13. UPON RECEIVING YOUR ORDER

1. If any products are missing from your order when you receive them, please notify us as soon as possible; otherwise, we may refuse to reship the missing items to you.
2. Please notify us when a parcel was received, as your order may arrive in multiple packages.

To do this:

• Log into the website;
• Open your Order History;
• Enter the amount you have received in the field next to each product in that parcel;
• Click ‘Accept’.

14. LIABILITY

1. Delivery address
   1. Delivery of the ordered products will only be made to whichever address was specified at the time of order.
   2. Billing and shipping addresses may differ; however, the mailing address must be valid and accessible for at least 40 days after the order was placed.
   3. You must place separate orders and supply the required address for each product item if you want an order divided and distributed to numerous different addresses. You will only have to pay the delivery fee once for the complete combined order in this case.
   4. If you relocate to a new address within 30 days after the expected date of delivery, you’ll need to arrange for someone to receive the package on your behalf at your previous address. If this is not possible, we’ll compensate up to 50% of the value of the individual package that has become inaccessible.
   5. If your address will no longer be accessible to receive mail/deliveries within 30 days of the projected delivery date, you must make arrangements for someone to accept the shipment on your behalf at your prior address. If this is not possible, we will compensate you up to 50% of the value of the inaccessible individual package.
2. Inaccurate shipping details
   1. Our shipments are non-returnable due to the discrete manner in which they are delivered.
   2. The order may be misdelivered or returned to the sender if the purchaser provides incorrect shipping information. As a result, we are not responsible for any order losses, financial losses, or other losses caused as a result of the misdelivery.
   3. Once the items have been delivered to your specified delivery location and you have signed for and accepted the order, you will become the owner of the goods. After that period, we will no longer be liable for any loss or damage to the product.
3. Failing to accept/collect the parcel

Customers who are not at home when the shipment is intended to arrive or who fail to pick up the parcel from the post office on time will not be eligible for a reshipment.

15. RESHIPPING POLICY

1. CASES INELIGIBLE FOR RESHIPPING
   1. 1. An incorrect delivery address was provided.

   Packages that were misdelivered and then went missing as a result of an erroneously entered address will not be re-shipped.

   1. 2. The delivery address that is no longer valid

   If you move before the scheduled delivery date, or if you are no longer have access to the mailbox at the address you provided us with, the shipment will not be re-shipped.

2. CASES ELIGIBLE FOR RESHIPPING
   1. 1. Orders lost in the mail

   If an order surpasses the expected delivery date:	It is regarded as delayed.
   If an order surpasses the expected delivery date by 15 days:	Don’t be concerned, and please don’t contact us just yet. The mail delivery services may be inefficient at times.
   If an order surpasses the expected delivery date by 30 days:	It is considered lost, and eligible for free reshipping. If this occurs, please: – Notify us that the package has been misplaced; – Provide us with the order ID code and an alternate address so that we can reship your item.

   1. 2. Customs confiscated the order

   We ask that you contact us and provide us with a photo/scanned copy of the letter of customs seizure so that our team can look into the situation and confirm that the items were taken.

   1. 3. The order you received was incorrect

   If you received the wrong products, please let us know as soon as possible and we will reward you with a free reshipment of the correct products.

   1. 4. The order received was damaged or the products were unusable

   We ask that you take pictures of the damaged products, labels, and packaging and send them to us so that we can investigate and reship them to you in the rare case of products being damaged in transit or being unusable (e.g. product has passed its expiry date).

3. OUT-OF-STOCK PRODUCT RESHIPPING
   We have two alternatives if we need to reship any products to you as per the acceptable instances described above, in the case that the product is out of stock at that time:
   1. Wait for the product to be restocked.
   2. Substitute an alternative product with the same total value as the out-of-stock item.
4. RESHIPPING ADDRESS 
   To prevent the same misdelivery from happening again, we will need a different shipping address for any purchases that need to be reshipped. If you are unable or unable to give another address, we will reship your order at your risk, and we cannot guarantee reshipping for a second time.
5. RETURNING PRODUCTSIf you have any issues with the products you received in your order, you will not be able to return them to us since the sender’s address on the package sent to you is a forgery, and we will not be able to receive any returned goods and compensate you for their value.Please contact our customer care staff via the contact form to explain the reasons for your dissatisfaction with your order, and we will work with you to find an appropriate solution.